Whitney Hess’s principles can be applied to both online and offline worlds. While you and I might see a normal bathroom door on an airplane, Hess sees smart design. Not only does the bathroom door lock close the door, but it controls the inside light and illuminates the occupied sign. It’s her observant eye and careful thought process that makes her set of principles remarkable. Whether you are dabbling with wireframes, personas, site maps or scenarios, be sure to give Hess’ 10-step philosophy a read here:
- Stay out of people’s way
- Create a hierarchy that matches people’s needs.
- Provide strong information.
- Provide signposts and cues.
- Provide context.
- Use constraints appropriately
- Make actions reversible
- Provide feedback
- Make a good first impression.
(Source: dragoni)
